PRIVACY POLICY
Last updated: 10 August 2026
Lava Glassworks respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you visit our website, place an order or contact us, why we collect it and how we use and protect it.
Who We Are
Lava Glassworks is a fused glass art business based in Fife, Scotland.
Website: lavaglassworks.co.uk
Email: lavaglassworks@yahoo.com
For the purposes of UK data protection law, Lava Glassworks is responsible for the personal information described in this policy.
Information We Collect
When you use our website, place an order or contact us, we may collect information including:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Information you provide when contacting us
- Information required to process payments and refunds
- Technical information such as your IP address, browser type and information about how you use our website
- Cookie and similar technology information where applicable
We only collect information that is reasonably necessary to operate our website, fulfil orders, provide customer service and meet our legal obligations.
Orders & Purchases
When you purchase from Lava Glassworks, we use your personal information to:
- Process and fulfil your order
- Take and verify payment
- Deliver your purchase
- Send order and delivery communications
- Deal with returns, refunds or problems with an order
- Maintain appropriate business, accounting and tax records
- Prevent fraudulent transactions
We process this information where it is necessary to fulfil our contract with you and where required to comply with our legal obligations.
Payments
Payments made through our website are processed by third-party payment providers.
These providers may receive information necessary to process your payment, such as your name, billing information and payment details.
Lava Glassworks does not directly store your complete credit or debit card number.
Payment providers process your information according to their own privacy policies and applicable data protection requirements.
Contacting Us
If you contact Lava Glassworks by email, through our website or by another method, we may retain your name, contact details and the contents of your enquiry so that we can respond and provide customer service.
Cookies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, maintain shopping baskets, process checkout and understand how the website is used.
Some cookies are necessary for the website and online shop to function correctly.
Where consent is legally required for non-essential cookies, these should only be used after the appropriate consent has been obtained.
You can also control cookies through your browser settings, although disabling essential cookies may prevent parts of the website or checkout from functioning correctly.
Who We Share Information With
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate Lava Glassworks, including providers involved in:
- Website hosting
- Website and online-store operation
- Payment processing
- Delivery and postal services
- IT and security services
- Accounting and professional services
We only provide the information reasonably necessary for them to perform the relevant service.
We may also disclose information where required by law.
International Transfers
Some service providers used by our website or payment systems may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards required under UK data protection law should be used by the relevant provider.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Certain transaction and financial records may need to be retained for longer periods to comply with accounting, tax and other legal requirements.
Information that is no longer required will be deleted or securely disposed of where appropriate.
Keeping Your Information Secure
We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete certain personal information
- Ask us to restrict the processing of your information
- Object to certain uses of your information
- Request the transfer of certain information
- Withdraw consent where processing is based on consent
These rights are subject to certain legal limitations and exemptions.
To exercise your rights, please contact us at lavaglassworks@yahoo.com.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled correctly.
Marketing
We will only send electronic marketing communications where we have an appropriate lawful basis to do so.
Where marketing is based on your consent, you can withdraw that consent at any time.
Transactional emails relating to an order, payment, delivery or customer-service matter are not marketing communications.
Children’s Privacy
Our website and online shop are not intended to collect personal information directly from children.
If we become aware that personal information has been collected from a child in circumstances where appropriate consent was required but not obtained, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.
The latest version will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Lava Glassworks
Fife, Scotland
Email: info@lavaglassworks.co.uk